Privacy Policy

Privacy Policy – DivyaBox

This Privacy Policy explains how DivyaBox (“Company”, “DivyaBox”, “Website”) collects, uses, stores, and protects the personal information of its users. For the purposes of this Policy, the terms “you”, “your”, or “user” refer to end users accessing our Website, while the terms “DivyaBox”, “Company”, or “Service” refer to www.divyabox.in and its associated platforms, including but not limited to the desktop site, mobile website, emails, and social media pages.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

Information Collection and Use

DivyaBox is the sole owner of the information collected on this Website. We do not sell, share, or rent user information to third parties, except as disclosed in this Privacy Policy.

User Contact Information

To access certain features of our Website, users may be required to provide contact details such as name, email address, phone number, and shipping/billing address. This information is used to fulfill orders, provide customer support, and communicate updates related to our services.

Information Collected During Registration and Checkout

When you register or place an order on our Website, we collect:

Full Name
Shipping Address (including country, street address, city, and postal code)
Billing Address
Phone Number
Email Address
Login credentials (passwords are encrypted and not visible to us)

Payment details are processed securely through third-party payment providers. DivyaBox does not store your complete financial information such as credit/debit card numbers.

Web Server Log Information

Our hosting provider automatically collects and stores server log information, which may include:

IP address used to access the Website
Browser type and version
Operating system details
Pages visited and time spent
Referring websites/URLs

This data is used for IT security, system maintenance, and to detect unusual or unauthorized activities (e.g., hacking attempts, denial-of-service attacks).

Cookies

DivyaBox uses cookies to improve user experience and Website functionality. These may include essential, functional, and analytical cookies.

Users may choose to disable or clear cookies through browser settings. However, disabling cookies may impact Website functionality and restrict access to certain features.

Disclosure of Information

We may share information with trusted third-party service providers only when necessary to operate our business, including:

Payment gateway providers
Shipping and logistics partners
Email or SMS service providers
IT and hosting service providers

These third parties are permitted to use your information only to provide services on our behalf.

Data Retention

We retain user information only as long as necessary to:

Fulfill orders and provide services
Comply with legal obligations
Resolve disputes and enforce agreements

Criteria for determining retention include legal requirements, business needs, and security obligations.

Personal Information and Minors

DivyaBox does not knowingly collect information from individuals under the age of 18. If we become aware that information has been collected from a minor, it will be deleted immediately.

Privacy Policy Changes

This Privacy Policy may be updated periodically. Any revisions will be posted in the “Privacy Policy” section of the Website, and the changes will become effective immediately upon posting. Users are encouraged to review this page regularly.

Shipping and Returns

Please refer to our Shipping Policy and Refund & Return Policy for details regarding order fulfillment, shipping, and return processes.

Contact Information

For queries regarding this Privacy Policy or your personal data, please contact us at:

DivyaBox
📧 Email: divyabox.help@gmail.com (replace with your official email)
🌐 Website: www.divyabox.in